Support

Questions or problems? Email us and we'll get back to you.

How do I choose which apps Olly guards?

Tap the shield button on the home screen, allow Screen Time access, then pick the apps and categories you want blocked while you focus. You can change them anytime.

Why does Olly ask for Screen Time access?

Apple's Screen Time is what lets Olly block apps during a focus session. Your app choices stay on your device. Olly can't see which apps you use or for how long.

How do I start a focus session?

Switch to Focus and pick 15, 25 or 45 minutes. On iPhone Duo you can also fold the phone into tabletop to start right away.

Does Olly work on iPhones that don't fold?

Yes. Focus, app guarding, play and every world work on any iPhone. On a regular iPhone, tap a city's special spot to start its adventure. Folding moments like tabletop mode and the cover-screen night-light are iPhone Duo extras.

How do I restore Olly+?

Open Worlds and tap any locked world to see Olly+, then tap Restore. Use the same Apple Account you subscribed with.

How do I cancel Olly+?

Open Settings, tap your name, then Subscriptions, choose Olly+ and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Refunds

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.